IT solutions for your business, computer sales, licensed software, CCTV installation, and network solutions. Adult and child computer training.

With over 10 years of progressive experience in the information technology field, I have built a strong foundation in IT support, system administration, hardware maintenance, and network troubleshooting. My journey has included diverse roles, from hands-on technical repair to senior-level support engineering. I have consistently demonstrated a proactive approach to problem-solving, adaptability to evolving technologies, and a commitment to delivering high-quality IT services.

Computer Hardware Technician (2011–2013)
Diagnosed and repaired desktops, laptops, and peripherals.
Assembled custom PC builds and upgraded hardware components.
Installed operating systems, drivers, and essential software.
Maintained an inventory of hardware components and tools.

IT Executive (2014–2017)
Managed daily IT operations, including desktop support and basic server management.
Provided end-user training on software and tools.
Coordinated with vendors for procurement and system maintenance.
Assisted with LAN/WAN setup and minor network troubleshooting.

IT Support Specialist (2018–2021)
Delivered Level 1 & 2 technical support to users in a corporate environment.
Handled incident management, user account creation, and access control.
Troubleshot issues related to networks, printers, VoIP systems, and business applications.
Documented support cases and resolutions using ITSM tools like ServiceNow.

Senior Support Engineer (2022–Present)
Provide advanced technical support across multiple platforms and systems.
Lead IT initiatives, including infrastructure upgrades, cybersecurity assessments, and cloud adoption.
Collaborate with cross-functional teams to support enterprise applications and cloud solutions.
Mentor junior support staff and contribute to knowledge base development.
Skilled in Google Cloud Platform, network security, and enterprise tools.