Work Experience
Executive – Customer Relations
Lanka Walltiles PLC
2023 – Present

Handling customer accounts and overseeing service quality in the dealer market.
Coordinating with internal departments for order processing, invoicing, and delivery follow-ups.
Supporting marketing and sales initiatives to improve dealer satisfaction and retention.
Managing customer inquiries, complaints, and ensuring timely resolution.
Preparing reports and documentation related to dealer orders and outstanding balances.
Supervisor – Customer Relations
Lanka Walltiles PLC
2017 – 2023

Oversaw sales operations and administrative tasks, including bank guarantees and customer agreements.
Supervised showroom staff and ensured efficient customer service operations.
Addressed customer complaints and provided effective resolutions.
Streamlined internal processes for improved operational efficiency.
Maintained detailed records and supported showroom performance improvements.