A dedicated and detail-oriented professional with 15+ years of experience in tour operations, data analysis, and administration. Skilled in fast, accurate typing, Excel-based data management, document preparation, hotel rate contracting and pricing with markups, and operational coordination, including 24/7 support. Experienced in travel consultancy, hotel reservations, and tour management. Currently collaborating with a software company to deliver customized business solutions, ensuring efficiency, accuracy, and reliable client support.

Founder | Echoes of J

2026 - Present

·       Operations Consultant (Contract Basis) for Delux Holidays (Pvt) Ltd. (Previous Company).

·       Managing overall business operations and client communications.

·       Handling email correspondence, documentation, and coordination.

·       Creating and maintaining structured data and reports.

·       Supporting clients with travel-related consultation and Coordination.

Head Of Operations | Delux Holidays (Pvt) Ltd.

2013- Present (Previously Full-Time until Dec 2025)

·       Review and validate hotel reservations, invoices, and transport arrangements.

·       Dealt directly with main tour operators and handled emergency situations, providing support 24/7.

·       Prepare and manage Excel-based reports, statements, and operational data.

·       Maintain allotment charts.

·       Manage arrival and departure lists for smooth operational flow.

·       Handle customer care operations, including charter flight coordination.

·       Support costing, itinerary preparation, and error correction.

·       Worked with the SAMO integration system for 2 years.

·       Train and mentor junior staff.

·       Assist management in planning and operational strategy.

Tour Executive | Maldiviana Holidays (Pvt) Ltd.

2010- 2013

·       Managed hotel reservations and transport coordination.

·       Worked as Ticketing Executive using Amadeus and Sabre systems.

·       Supported Aeroflot operations for 2 years.

·       Maintained financial records using QuickBooks.